Frequent questions
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
ABOUT THE PRODUCTS
What kind of products does Defthike offer?
Defthike offers innovative, lightweight, and practical equipment for camping and outdoor activities, such as chairs, tables, tents, backpacks, sleeping bags, cooking utensils, and more.
Do the products have guarantee?
Yes, all our products come with a 1-year warranty against manufacturing defects. For more information, please see our warranty policy.
Are products resistant to extreme climates?
Yes, our products are designed to offer reliable performance in various weather conditions, guaranteeing comfort and safety.
How do I know what is the ideal product for me?
On our website, you will find detailed descriptions that can help you choose the product that best suits your needs.
ABOUT PURCHASE AN SHIPPING
Where can I buy Defthike products?
You can purchase our products directly from our website or through authorized distributors.
Do shipments to the whole country?
Yes, we offer nationwide shipping with fast and secure options so you can receive your order as soon as possible.
How long does shipping take?
Delivery times vary depending on the location, but orders are generally delivered within 3 to 7 business days.
What payment methods do you accept?
We accept credit cards, debit cards, and other payment methods available on our website.
ABOUT RETURNS AND EXCHANGES
Can I return a product if I am not satisfied?
Yes, we offer a return policy within 30 days of purchase, provided the product is unused and in its original packaging.
How can I Home a return or change process?
You only need to contact us through our contact form or send an email to our customer service.